维修客户lovebet爱博电竞网投代表

维修客户lovebet爱博电竞网投代表

基本职责和责任:

“Essential functions” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer. 

管理职责

• • • 接听多线电话并联系合适的人.
    • 执行管理工作功能，如数据输入, 申请, 传真, TMT数据输入, 协助汽车搬运工和客户, 邮件, Fed-X标签, 输入文件, data entry in multiple systems as needed or required and assisting other members of the Maintenance team as needed.

预防/计划的职责

• • • Perform the daily duties of routine preventative and scheduled maintenance or repairs.
    • Timely follow up with vendors, dispatch, Maintenance department and auto haulers.
    • Work directly with auto haulers and dispatch to maintain 日常维护 schedules.
    • Coordinate with repair facilities to ensure needed service(s) can be completed in a timely manner and actively minimize down time of auto haulers.
    • 检查维修发票以确保准确性, confirm all requested services were completed and approve for payment.
    • 如果任何维修没有完成，做好跟踪记录.
    • 确保后续维修及时完成.
    • Complete entry of vehicle repairs and work orders pertaining to preventative/scheduled maintenance into TMT.
    • Communicate with other members of the Maintenance department to best utilize down time.

报告

• • • 每日报告:
      • Acquire needed information and send to the appropriate person – breakdown, 日常维护, incident or accident reports – Complete and send by 9 am (10 am on Mondays)
      • Preventative/scheduled maintenance due for the following day – to be sent to Maintenance team and dispatch by 4:00 pm.
      • Report any inquiries and/or complaints from auto haulers in regard to repair facilities to the Assistant Director of Maintenance – as needed.
    • Weekly 报告 (due by 3:00 pm on Friday – week will run Saturday to Friday):
      •  List of outstanding repairs needed due to incident or accident.
      • Preventative/scheduled maintenance due for the following week, including any outstanding follow up repairs needed – to be sent to Maintenance team and Dispatch by 4:00 pm on Friday.
      • Completed services from the previous week – to be completed and sent to Assistant Director of Maintenance by 4:00 pm on Monday.
      • Approved down time for previous week due to delay in service being completed – to be completed and sent to Assistant Director of Maintenance by 4:00 pm on Monday.
      • Warranty Recovery – Assistant Director of Maintenance to be copied on all submissions.
      • Supplemental claims – new repair performed outside warranty facility
      • Repetitive repairs or parts – same repair performed, or same part used in same location.
      • 因lovebet爱博电竞网投不良而提交的索赔. 

所需的知识、技能和能力

• • 两年前台部门的工作经验.
  • 客服电话体验.
  • Experience in logistics and dispatch, preferably within auto hauling distribution, a plus.
  • Knowledge of DOT compliance, laws, rules, regulations and safety is helpful.
  • 熟练使用微软办公软件.
  • 有TMT和PeopleNet知识优先.
  • Ability to maintain a high level of accuracy and completion in preparing and entering information.
  • 注重细节并具有高度的准确性.
  • Comfortable working in a fast pace environment and ability to stay calm under pressure.
  • Strong interpersonal skills to develop and maintain positive relationships with dispatch team and auto haulers.
  • 具备有效的口头和听力技能.
  • Work occasionally requires a high level of mental effort and strain when performing essential duties. Must be able to perform the essential duties of the position with time constraints, 干扰和紧张的调度员和司机.
  • 每周工作时间可能超过40小时.

•  

• 物理的要求:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  • 在履行这份工作职责的同时, the employee is required to sit/stand for most of his/her job duties. 需要经常步行. 会有适度的站立时间, 弯腰, 跪着, 弯曲, 挑起和争取一些他/她的工作职责.
  • Visual requirements include reading off a computer screen as well as printed materials. A high degree of dexterity is required due to frequent use of a telephone console.
  • Verbal and auditory requirements include the ability to communicate clearly over the telephone as well as in person.
  • 有适度的把握, 提升, 推或拉小于25磅的物体.

   

  This Job Description is intended to describe the general content of and requirements for the performance of this position. The omission of specific statements of duties does not exclude them for the position if the work is similar, 与职位相关或合理的要求. Additional duties may be assigned and requirements may vary from time to time.

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